Frequently Asked Questions (FAQs)
Find quick answers regarding our returns and refunds, payments, delivery, warranties, and how we handle your data at Mweka Parts.
1. What is the return period for spare parts purchased from Mweka Parts?
You may return an item within 7 days of purchase, provided it meets our return eligibility conditions.
2. Under what conditions are spare parts eligible for return?
An item is eligible for return within 7 days of purchase if it meets all of the following:
- The item is defective or damaged upon delivery, or
- You received the wrong item (e.g. wrong spare part, headlight, or accessory), and
- The item is unused, in its original condition, and in its original packaging, and
- You have valid proof of purchase (e.g. receipt or order confirmation).
3. What items are not eligible for return?
The following are not eligible for return:
- Items that have been used, installed, or altered.
- Electrical parts (e.g. headlights) once unsealed or used.
- Items marked as “Final Sale” or non-returnable.
- Products returned without their original packaging or accessories.
4. What should I do if my part arrives damaged, defective, or wrong?
Contact us as soon as possible via WhatsApp, phone, or email with your order number, the item you’d like to return, your reason for return, and photos of the item if it’s defective or damaged.
Our team will review your request and provide return instructions.
5. Can I return a part after it has been installed?
No. Items that have been used, installed, or altered are not eligible for return — this includes electrical parts such as headlights once they’ve been unsealed or used.
6. What is the step-by-step procedure to initiate a return?
To initiate a return:
- Contact us via WhatsApp (+254180364361), call (+254180364361), or email ([email protected]) within 7 days of purchase.
- Provide your order number, the item(s) to return, your reason for return, and photos if the item is defective or damaged.
- Our team at our Nairobi Industrial Area office will review your request and send you return instructions.
- Once approved, return the item to our shop or via courier. Return shipping is at your cost, unless we sent you the wrong or defective item.
7. How do refunds work once a return is approved?
Once your returned item is received and inspected, an approved refund is processed to your original payment method (e.g. Mpesa, bank) within 3–7 business days.
If your return doesn’t meet our eligibility conditions (for example, the item is damaged or not in its original condition), we’ll notify you through your preferred communication channel.
8. Can I exchange an item instead of getting a refund?
Yes. If you’d like to exchange an item for a different model or variant, contact us within 7 days of purchase. Exchanges are subject to stock availability.
9. Do your parts come with a warranty?
Some of our products come with manufacturer warranties — for example, a 12-month warranty on car headlights. Warranty coverage varies by product and is indicated where applicable.
10. What payment methods do you accept?
We accept several payment methods, including:
- Mpesa
- Bank transfer
- Cash on delivery (where applicable)
11. Are prices inclusive of tax, and can they change?
All prices are listed in Kenyan Shillings (KES) and include applicable taxes unless stated otherwise. We reserve the right to change prices at any time without notice.
12. Where do you deliver, and how long does it take?
We deliver across Kenya. Estimated delivery time is 1–3 working days, depending on your location. Please make sure your delivery details are accurate when placing your order.
Shipping fees and timelines are communicated during checkout.
13. What personal information do you collect?
We collect information you provide directly, such as your full name, email address, phone number, shipping and billing address, payment information, and vehicle details (make, model, year).
We also automatically collect information like your IP address, browser type, device type, and the pages you visit, using cookies and tools like Google Analytics.
14. Do you share or sell my personal information?
We do not sell your personal information. We may share it with delivery and logistics partners, payment processors (e.g. Mpesa, banks), service providers who help operate our website, and legal or regulatory authorities where required by law. All third parties are required to keep your information confidential and use it only for the purpose provided.
15. How can I access, correct, or delete my data?
You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion where legally permissible, and opt out of marketing communications at any time.
To make any of these requests, contact us at [email protected] or WhatsApp/call/text +254180364361.